Shipping policy

1. Order Processing All orders are subject to a processing time of 3 to 10 business days before dispatch. Processing times may vary depending on the current volume of orders. Once an order has been processed and prepared, it will be shipped, and a confirmation email will be sent automatically.

2. Shipping Options & Rates

  • Standard Free Shipping: Delivery is provided entirely free of charge to any destination worldwide.

  • Paid Shipping: This shipping option includes a tracking number and full insurance coverage for the package. It guarantees maximum priority in resolving delivery issues. If the product is lost, stolen during transit, or remains undelivered after 30 days from the date the order was placed, the customer will receive a direct refund. This bypasses the need to wait for the conclusion of the shipping carrier's official investigation.

3. Estimated Delivery Times Once an order has been dispatched, estimated delivery times are as follows:

  • Domestic (United States): 1 to 5 business days.

  • International (Outside the US): 6 to 10 business days.

Exceptions & Delays: Please note that these are estimated delivery times and do not include the initial order processing window. Delivery timeframes may be extended during periods of high logistical volume, peak holiday seasons, or due to unforeseen circumstances beyond control (force majeure).

Maximum Delivery Timeframe: A product is officially considered undelivered if it has not reached the customer within 30 days from the date the order was placed.

4. Lost or Stolen Packages If a package is not received within the 30-day timeframe, or if tracking information indicates an issue, the resolution process depends strictly on the selected shipping method:

  • Standard Free Shipping: An official investigation/claim will be opened with the respective shipping carrier (USPS, FedEx, etc.). Information will be provided regarding each step of the investigation until the case is officially closed.

    • If the shipping carrier provides definitive proof that the delivery took place successfully to the correct address, full responsibility for the situation rests with the customer, and a refund or replacement cannot be issued.

    • If the carrier determines that the package was lost or mishandled on their end, the carrier will compensate for the delivery, and a full refund will be issued to the customer.

  • Paid Shipping: Cases involving lost packages, theft during transit, or non-delivery within 30 days of order placement are completely exempt from waiting for carrier investigations. The customer is immediately eligible for a full refund, ensuring a fully protected and seamless experience.

Contact & Support

For any additional information, questions, or further assistance regarding this policy, please feel free to reach out through the Contact section on the website, or send a direct message to support@vintilook.com. All inquiries will be addressed as quickly as possible.