Refund policy
1. Order Cancellations Order cancellations must be requested within 24 hours of placing the order. Cancellation requests made after this 24-hour window cannot be accommodated, as the order will have already entered the processing system.
2. Returns Policy Returns are accepted within 14 days from the date the product is received.
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Eligibility: Returns are strictly accepted only for reasons of product non-conformity (e.g., the wrong item was received) or sizing issues.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
3. Damaged or Defective Products If a product arrives damaged, the customer reserves the right to choose between a refund or a replacement.
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Available Options: Depending on the extent of the damage, the customer may opt for a partial refund, a full refund, a complete product replacement, or a replacement of just the damaged parts.
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Full Refunds for Partial Damage: If a product arrives partially damaged and a full refund is requested, the item must be shipped back before the refund can be processed.
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Shipping Costs: Complete responsibility is assumed for the safe arrival of all products. All return shipping costs for damaged items will be 100% covered by the seller.
Contact & Support
For any additional information, questions, or further assistance regarding this policy, please feel free to reach out through the Contact section on the website, or send a direct message to support@vintilook.com. All inquiries will be addressed as quickly as possible.